Shipping and returns

Delivery information

  • Enjoy free 2-8 working day delivery for orders over $300
  • Orders under $300 are subject to a $49 surcharge
  • Delivery time is from approximately 9 a.m. to 6 p.m.
  • No delivery on Sunday and public holidays
  • Delivery service is limited to Hong Kong area

 

Change order details

Sorry, we are unable to modify your order after it has been placed as we usually ship your order very soon after it is placed. This includes changes to the products ordered, delivery method, delivery address details or payment method.

How do I track my order?

You can use the tracking number you received to enter it in order tracking to check the order status.
 

Further questions

At Science in Sport we take great care to ensure that your order reaches you promptly and perfectly, and we are always striving for better service. If you have any further questions about the delivery of your order, please contact our customer service team and we will be happy to assist you.

Return the goods

Your transactions are protected by Hong Kong Consumer Protection Laws. If you are not satisfied with your order, you have the right to cancel within 7 days of placing the order or within 7 days of receiving the goods. If you wish to return a package, you can do so through our customer service team.  Products must not be opened in any form and must be in their original condition. The heat sealing film cannot be damaged either.

When will I get my refund?

We only provide refunds to the original payment method used when placing the order. For some items purchased using discount codes, coupons, and membership points, refunds will be applied to this first. Refunds will be issued within 7 days from the date we receive your order back in our warehouse. Please note that the refund time will be based on the actual processing progress of your original payment method unit. Please contact your card-issuing bank or payment unit for details.

Delivery to other parts of the world

Sorry, this site is the official website of Science in Sport Hong Kong. Our orders are currently only available in Hong Kong. For other countries or regions, please refer to the official website of Science in Sport UK .